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Bliour Michaels July 21, 2013 July 21, 2013
HPD Dispatcher Guide

HPD DISPATCHER Role: To help facilitate communication between the Public and Hathian Police Department Guide: •Answer all incoming 9-1-1 and non-emergency calls that come in to the department (via CD Roleplay or CD Municipal Group) •Make contact with the public at the front desk and help direct them as needed. •Process Citation payments. •Process Bail payments for Subjects in Custody. •Dispatchers are NOT permitted to perform any police duties (reports, arrests, patrols, issue citations, etc) •Dispatchers are NOT permitted to possess and use a firearm while working. •Dispatchers are NOT permitted to go into any unauthorized areas such as the armory and jail cells. •Dispatchers are NOT to interact with any prisoners. •Follow all other Rules and Regulations set forth from the Hathian Police Department Guide. **Answering 9-1-1 Calls: When a 9-1-1 Call is received ((Via the CD Roleplay group)) you are to promptly answer it. After the call is initially answered and you have an available location and description of what the emergency is, dispatch available units. At all times Dispatcher’s are required to get the following information: •Location •What is the Emergency? •Weapons involved? •Suspect Description? •If it is a Medical Call: the nature of the medical emergency? •Suspect Still on Scene? (Required for ALL Medical Calls for FDH Personnel’s Safety) •Direction of Travel? Example: >Call Is Received via RP Group< Dispatcher: “Hathian 9-1-1 what is the location and nature of your emergency?” **Answering Non-Emergency Calls: Many times calls are received on the non-emergency line from Hathian General […]

Bliour Michaels June 30, 2013 June 30, 2013
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