👋 New to the Community?

Our team of online mentors is ready to help you get started. Whether you have questions about the HUD, joining a group, or how to jump into roleplay, reach out anytime.

Click the IM button next to their name in-world or leave an offline message if they are not online.

📨 Need a Group Invitation?

Missed your Citizen or Student invite? Visit the Welcome Lobby in-world and click on the blue support poster to send yourself a fresh group invite. If your application is older than 30 days, contact one of the admins below.

📈 How to Earn New Roles

To unlock new roles and abilities, make sure your Story HUD is attached. Your HUD tracks your chapter progress and helps you gain reputation across the city. Visit the Role Guide for more info.

⚠️ Reporting a Player

Issues like harassment, powergaming, metagaming, or cheating should be reported using our Abuse Portal. Reports are reviewed by moderators or GMs. Only OOC issues involving harassment will be handled by admins.

Need fast help with a scene? The following moderators are available:

🐞 Found a Bug?

Report bugs related to the HUD, website, or systems by creating a thread in the Feedback & Suggestions subforum. Make sure to check the “Request Support” box when posting.

🏠 Land and Rentals Support

• Want to rent a shop? Propose your business first. Approved businesses may rent available spaces depending on availability and contribution to roleplay.
• Vehicle rentals? Visit the Transportation Guide for details on how to rent a vehicle.
• Need a past tenant’s objects cleared? IM a staff member with your unit number and SLURL.

Note: Rentals cannot be reserved. Tenants have a 3-day grace period before auto-eviction.

📢 Got an Idea for a Story Arc?

Pitch your idea to a Story Weaver or post in the Roleplay Subforum to gather interest and feedback. Our team can help you refine and elevate your idea to something that shapes sim-wide storylines.

🙋 Want to Help the Community?

We’re always looking for engaged, experienced players to join the volunteer staff team. If you run a faction, manage a business, or contribute regularly to roleplay, talk to an admin or manager about getting involved.

💬 Need Something Else?

Not sure where to start? Contact a mentor for general guidance and support. They’ll point you in the right direction.

The following staff members may be online and available to assist:

• IM
  Kingston Varriale (BW Moderator)
• IM
  Krystal87 Resident (Co-lead, HPD)
• IM
  Sabrina Morningstar (Columtreal University)

Need help with player harassment or more complex community moderation issues?