Admin/Support System Broken

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of SonjaValencia Resident SonjaValencia Resident 4 weeks, 1 day ago.

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Profile photo of SonjaValencia Resident

SonjaValencia Resident

said

I rented one of the trailer properties about a week ago. The rental sign failed to give me the group for the property (Alterscape Residents) and directed me to Nadir Taov. Nadir's profile has links to a ticket support system so first I tried that. The automated group giver took my information and sent a group invite...to The Crack Den group...which is incorrect. So I filled a bug report and sent an inworld IM. I got no response so after several days I filled another ticket for rental issues explaining the problem again, still no response, so I tried IM'ing Nadir again and nothing.

Having all resources point to a single person who doesn't respond isn't very helpful. I've seen several other people asking about very similar problems. To be honest even if the ticket process had worked it required a higher level of competency than you can assume a new player would have. For anyone who isn't an "old pro" this would probably turn them off from CD entirely.

No I've still not gotten a response.

(Not to mention the site still isn't verifying my email so I have no idea where it would even send a response to.)

May 7, 2020 at 10:38 am
Profile photo of Blue Noel

bluebell noel

said

Sign in at the very top to read this reply. ツ

May 7, 2020 at 12:18 pm
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